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Refund and Returns Policy

You may return your order within 30 days of purchase for a refund.  Send the items back to us at the address listed on the packing slip/dispatch note you received with your order. You must return the product back to us unused and in good condition. Postage and packing fees are non-refundable.

Please quote your order number. You must take reasonable care of the item(s). Delivery costs of returning any item will be payable by you unless the items are faulty or do not comply with any description we have made.

In event of returning the product, please call the Customer Service Team on (020 8187 2530) (Monday to Friday between 9 am and 6 pm GMT) or email for instructions on returning the parcel. We recommend all returns be sent via recorded delivery. Refunds will be processed only once the goods are in our possession or else, we are not liable for any refund.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item. We will usually refund any money received from you for the Products using the same method originally used by you to pay for the Products. The amount we will refund to you will be the product value, minus any discounts offered, which have been divided proportionately across the total value of your original order. The non-discounted prices are displayed on our website. Delivery charges are non-refundable. We will usually process the refund due to you as soon as possible and, in any event; within 30 days from the day, we received your cancellation request. In the event that we send you Products in exchange, or as a replacement, for Products, for whatever reason, then we recognize that you will incur an additional delivery charge to have such exchange or replacement Products sent to you.  Although we are not obliged to do so, as a gesture of goodwill we will meet your costs of standard delivery and so will pay on your behalf the additional Delivery charge made to you by Royal Mail or any other delivery company. Offers on our website may differ from our other promotions.

Cancellation Policy

In the event of cancellation of the order please contact our customer service number as soon as possible to stop the order from being dispatched to get the full refund. If the order has been dispatched, then we will have to wait till we receive the order back from you to initiate the refund process. Once we have got the order back, a refund will be initiated for all the unopened boxes without postage and packaging in the next 14-21 business days in your account. If you have canceled the order before it has been dispatched, then you are entitled to a full refund in 14-21 business days from the time the order has been canceled.

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